May 26th, 2017

Posted by andry2006 in Uncategorized

Management and Skill Program

à Management Development Program (MDP)

Program Objective:
This program is a tailor-made one, uniquely designed for each organization. The program’s focus is to develop each participant’s competence, which is summarized in a continuous program.
MDP is designed by taking into consideration the human resource development program in an organization. ILM will cooperate with the HR Department of a particular organization in order to explore more information as well as the participants’ expectation. The results of this exploration will become the basis to design MDP.
This program is always designed by connecting the organization’s strategy, competence chart, current participants’ condition, and the organization’s master program for human resource development.

à Designing a High Impact Training Program

Program Objective:
By attending this program, participants are expected to be able to make a human resource development program which is continuous and will give the expected maximum effects.


  • Vision – Mission – Value – Corporate Culture – Behavior
  • The Manager’s role in the training -> The training’s success standard
  • Training Needs Analysis
  • Developing Training Plan
  • Development Process
  • Communication session
  • Choices of Method
  • Designing Training With Accelerated Learning
  • Facilitation Techniques in Experiential Learning
  • Understanding People Personality & Learning Styles
  • Developing Internal Power/Preparation for Public Speaking
  • Post Training Intervention & Monitoring
  • Feedback and evaluation on the employees’ work process and result

à Train the Trainer

Program Objective:
After attending this workshop, the participants are expected to master basic skill in carrying out a training program, be reliable facilitators, and be able to ensure that a training will give positive effects to the participants.


  • The Role of Facilitators
  • Facilitator Skills Areas
  • Training Delivery Techniques
  • Optimizing Involvement
  • Skill Practice (Round 1) & Feedback
  • Skill Practice (Round 1) & Feedback
  • Discussion on The Essence of The Coaching with EQ workshop
  • Preparation of The Skill Practice (Round 2)
  • Skill Practice (Round 2) & Feedback
  • Skill Practice (Round 2) & Feedback
  • Understanding Adult Learning Process
  • Understanding Learning Style
  • Understanding Learning Method
  • Designing Skill Practice
  • Preparing Room, Audio, Visual Aids
  • Handling Difficult Situation

à Problem Solving & Decision Making

Program Objective:
In this training, participants will learn about ways to solve problems using 6 problem solutions. This training combines the paradigm approach and skill provision, equipped with the necessary tools needed to find the root of the problem right up to the making of decision.


  • Seeing problems from different paradigm
  • Positive Action Toolbox
  • The 4 Dimension of Problem Solving
  • The 6 Step Problem Solving Process
  • Step 1 : Identify and Select Opportunity
  • Step 2 : Find the Causes
  • Step 3 : Generate Possible Solutions
  • Step 4 : Select Solution and Plan Implementation
  • Step 5 : Implement Solution
  • Step 6 : Evaluate and Standardize
  • Case Study : Using The 6 Steps
  • Quality Tools
  • Case Study : Using The Quality Tools
  • Action Plan & Score Card

à Customer Service Skills

Program Objective:
This training is provided for the front liners who are dealing directly with customers. In this training, participants will be taught how to create customer satisfaction so that the customers come back for your service and, furthermore, recommend you to other people. Participants will also learn how to turn customer complaint into customer satisfaction.

à Creating a Service Culture

Program Objective:
This training is provided for line managers. Participants will learn how to create customer service culture within the organization as well as in their own departments. The expected result will be the ability to create a workflow that is customer-oriented, both for internal and external customers.


  • Do You Have Customers?
  • Develop Specific, Measurable and Achievable Objectives
  • Creating KPI and Service Standard
  • Creating Customer-focused Work Process
  • Developing Knowledge and Skills
  • Understanding Customer’s Requirement
  • Quality Orientation: Conformance to Requirement
  • Managing Expectation
  • Implementing a Complaint – Handling Process
  • Create System to Prevent
  • Creating a Service Culture
  • Do You Understand Your Customers?
  • Develop your Department’s Mission Statement
  • Action Plan & Score Card

à Business Presentation

Program Objective:
By joining this program, participants will master the skill to confidently make a presentation so that they can convey their ideas and information. Participants will also learn how to interact well with the audience.


  • Design Your Presentation
  • Audience Analysis
  • Deliver Your Presentation
  • How to Manage Stress
  • Building Self Confidence
  • Impromptu Presentation
  • Using Audio Visual Aids
  • Handling Difficult Situation

à Communicating & Listening

Program Objective:
In this training, participants are expected to effectively communicate, give information, and participate – giving contribution and added value to their works as well as to the organization. Participants are equipped with skills to listen and communicate clearly and openly.


  • What is Communication?
  • Communication Models
  • Causes of Communication Failure
  • The Power of Listening
  • The Power of Sharing
  • How to Build Commitment
  • Skill Practice

à Power Selling

Program Objective:
By joining this program, participants’ sales skill will be polished by approaching the prospects’ needs which eventually will increase their overall sales performance.


  • Buying Process
  • The Concept of Owner Benefit
  • The Concept of Product Characteristic
  • Owner Benefit Stairs
  • Buying Motivation Ideas
  • Closing Techniques
  • Handling Objection
  • Presentation Planning
  • Action Plan

à Conflict Management

Program Objective:
By joining this program, participants’ skills in managing conflict will be sharpened. Conflict happens because there are differences. However, these differences can actually result in synergy if managed well. Participants will learn to build synergy with the spirit of “Celebrate Differences”.


  • Understanding Your Challenges
  • Understanding the Root of Conflict
  • Conflict Management
  • Think Win-Win
  • Listening & Communicating
  • Celebrating Differences
  • Creating Synergy
  • Skill Practice

à Coaching with Emotional Quotient

Program Objective:
By joining this workshop, participants will understand that human beings consist of technical and emotional needs. Emotional needs are those that become the basis of a person’s motivation to work. Therefore, participants need to learn coaching by using emotional intelligence approach to their subordinates.


  • The Role of a Leader
  • Performance Diagnosis Model
  • The Art of Giving Feedback: Show Them That You CARE
  • The CARE Concept: Condition, Action, Result
  • Coaching with Emotional Quotient : “The Five Formula”
  • Formula # 1: Respect & Appreciate Others
  • Formula # 2 : Listen With Your Heart
  • Formula # 3 : Share & Build Trust
  • Formula # 4: Involve Others
  • Formula # 5: Support & Empower Others
  • Coaching Process
  • Skill Practice I
  • Skill Practice II
  • Handling Difficult Coaching Situation
  • Action Plan

à Effective Execution

Program Objective:
In this training, participants are expected to align business strategy made at the executive level into action at the lowest level. This aligning vision into action is important to make sure that the organization achieves its goals.

The training comes in the form of a workshop, therefore, participants are expected to bring their own organization/department’s data which will become the discussion material and basis of the making of an applicable work program. Holding onto talent the kipp network has made headlines for its retention efforts, too several of its regions have established day-care programs for teachers with young children

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